OUR
SERVICES
Product Support & Services
Our core strength is our people, technology, and organizational infrastructure to dynamically adapt to every client's needs, provide a holistic Customer Experience through customized omnichannel product support and create an eloquent bond with the customer in order to fulfill the needs.
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We have developed proven methods for analyzing the customer experience, aggressive in re-designing the processes to improve the performance. The end result is that we can extend operational excellence throughout our contact centers – reducing costs while optimizing the customer experience.
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Choice without compromise — when it comes to delivery models, Dezmindz provides support through multiple channels to cater to our client & customer needs.
Market research shows 90% of the consumers use email every single day.
Gartner's study found that companies ignore support requests on social media see an average churn rate that’s 15% higher than companies who don’t.
A Support BOT or on-page support widgets can the website itself into a support channel.
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PHONE & LIVE CHAT is old-fashioned but still considered to be an effective support channel and the majority of customers still prefer.
